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Services

Technical Service and Support
Our comprehensive technical services are staffed by a team of qualified engineers to provide complete service packages to support a wide range of equipment distributed and sold by us. Our manufacturer-trained and dedicated team of service engineers is committed to providing quality service to all our customers in Singapore as well as regional countries. Our comprehensive services cover:

  •     Installation and Commissioning
  •     IS / OQ Validation
  •     On-site and Workshop Repair
  •     Calibration & Preventive Maintenance
  •     Equipment  Overhaul
  •     Spare Parts Support
  •     Fabrication, Modification, Retrofitting & Upgrade
  •     Equipment Inspection & Relocation
  •     Operation & Maintenance Training
  •     Service Contract (Basic, Comprehensive or Customised)


 Types of Service Plans

Basic Plan
This basic plan covers labour only and can be performed on a one-time or recurring basis to ensure years of dependable performance from your laboratory equipment, avoid emergency downtime & costly repairs and keep your laboratory running efficiently. It incorporates preventive maintenance/calibration to ensure your equipment is always in regulatory compliance. We will inspect your equipment on quarterly, bi-yearly or yearly schedule depending on your preference, regulatory guidelines or equipment usage and provide all required documentation. This plan operates on a fixed cost and work schedule to allow effective budgeting over duration of the contract, which can be selected for a period of 1-5 years.

Comprehensive Plan
This comprehensive plan combines the outstanding benefits of the basic plan into one package. It incorporates preventive maintenance/calibration schedules and unlimited breakdown calls – all covered by a single, up-front fee. You can be rest assured that your equipment will be inspected on a regular basis to help eliminate downtime. Should repairs be necessary, the agreement covers all labour and replacement parts for the entire term of the agreement.

Customised Service Plan
We can also meet the unique equipment service needs of almost every customer through our offering of customized service plan. This plan can be performed on a one-time or recurring basis and tailored to suit specific needs of customer equipment and operation requirement.