Enjoy a complimentary upgrade to Comfort Plan for every Basic Support Plan sign-up on our cold storage product range! Our service plan customers are entitled to priority access to our certified technical specialists who will provide you with top-class services for your equipment. For repairs requiring on-site corrective services, we offer faster varied response targets to meet your unique needs.

Promotion: Complimentary Upgrade to Comfort Plan for Every Basic Support Plan Sign-up!

Enjoy a complimentary upgrade to Comfort Plan for every Basic Support Plan sign-up on our cold storage product range! Our service plan customers are entitled to priority access to our certified technical specialists who will provide you with top-class services for your equipment. For repairs requiring on-site corrective services, we offer faster varied response targets to meet your unique needs.

Customers with service plans enjoy 50% faster response times and 30% less downtime than customers without one, making an instrument service plan the smart choice. For more details on our plans, refer to the table below:

General Lab Equipment Support Plans Full Comfort Basic
Priority Onsite Support (Working Days) Up to 2 Up to 3 Up to 5
Onsite Preventive Maintenance One (1) One (1) One (1)
Preventive Maintenance Kits Yes Yes No
Onsite Assessment Visits – Labor & Travel Yes Yes Yes
Onsite Repair Visits – Labor & Travel Unlimited Unlimited No
Inclusive of Critical Service Parts Replacement Yes No No
Service Parts Discount 15% 10% 5%
Technical Support Yes Yes Yes
Depot Repair with Transport Yes No No
Loaner Unit* Yes No No
Health Check* One (1) No No

Promotion valid from 4 Jan 2021 to 31 Jun 2021
Applicable to cold storage products range (4°C to -80 °C)
For Full support plan or other service products, please contact us to enjoy up to 40% discount




 

 

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