The information below is required for social login
Sign In
Registered Customers
Create New Account
Creating an account is easy. Just fill in the form below.
Forgot Password
Support Plans Tailored to Your Unique Needs
Laboratory and scientific equipment are major investments and one that is important to your lab. Protecting and optimizing that investment on your own is time consuming, expensive and confusing.
Thermo Fisher Scientific provides a complete portfolio of services and support solutions designed to help you improve productivity, reduce total cost of ownership and ensure performance throughout your laboratory. This extends the lifetime of your equipment investment while providing you convenient access to quality service and parts and eliminating the uncontrollable cost of unplanned maintenance and repairs. That translates to lower costs, less time and less confusion for you.
Learn more about our General Lab Equipment and Analytical Instrument Contract now!
General Lab Equipment Support Plans
Full
Comfort
Basic
Priority Onsite Support (working days)
Up to 2
Up to 3
Up to 5
Onsite Preventive Maintenance
One (1)
One (1)
One (1)
Preventive Maintenance Kits
Yes
Yes
No
Onsite Assessment Visits- Labor & Travel
Yes
Yes
Yes
Onsite Repair Visits- Labor & Travel
Unlimited
Unlimited
No
Critical Parts
Yes
No
No
Service Parts Discount
15%
10%
5%
Technical Support
Yes
Yes
Yes
Depot Repair with Transport
Yes
No
No
Loaner Unit*
Yes
No
No
Health Check*
One (1)
No
No
Scientific Equipment Support Plans
Critical
Essential
Limited
Priority Onsite Support (working days)
Up to 2
Up to 3
Up to 5
Onsite Preventive Maintenance
One (1)
One (1)
One (1)
Preventive Maintenance Kits
Yes
No
No
Onsite Visits - Labor & Travel
Unlimited
Unlimited
Two (2)
Inclusive of Service Parts Replacement
Yes
No
No
Discounted Service Products*
10% Discount
8% Discount
5% Discount
Firmware/ Software Updates (Within Same Version)
Yes
Yes
Yes
Service History Tracking
Yes
Yes
Yes
Service Reviews via Call History
Yes
Yes
Yes
E-Support Online Technical Resources
Yes
Yes
Yes
Qualification Services
Add-on
Add-on
Add-on
Additional PMs
Add-on
Add-on
Add-on
Get up and running faster with a Thermo Fisher Scientific service plan: Customers with service plans enjoy 50% faster response time and 30% less downtime than customers without one, making an instrument service plan the smart choice. To request a quote for one of our service plans, fill out the form below and a Services representative will respond to your inquiry as soon as possible.
The information below is required for social login
Sign In
Create New Account
Support Plans Tailored to Your Unique Needs
Laboratory and scientific equipment are major investments and one that is important to your lab. Protecting and optimizing that investment on your own is time consuming, expensive and confusing.
Thermo Fisher Scientific provides a complete portfolio of services and support solutions designed to help you improve productivity, reduce total cost of ownership and ensure performance throughout your laboratory. This extends the lifetime of your equipment investment while providing you convenient access to quality service and parts and eliminating the uncontrollable cost of unplanned maintenance and repairs. That translates to lower costs, less time and less confusion for you.
Learn more about our General Lab Equipment and Analytical Instrument Contract now!
Priority Onsite Support (working days)
Up to 2
Up to 3
Up to 5
Onsite Preventive Maintenance
One (1)
One (1)
One (1)
Preventive Maintenance Kits
Yes
Yes
No
Onsite Assessment Visits- Labor & Travel
Yes
Yes
Yes
Onsite Repair Visits- Labor & Travel
Unlimited
Unlimited
No
Critical Parts
Yes
No
No
Service Parts Discount
15%
10%
5%
Technical Support
Yes
Yes
Yes
Depot Repair with Transport
Yes
No
No
Loaner Unit*
Yes
No
No
Health Check*
One (1)
No
No
Priority Onsite Support (working days)
Up to 2
Up to 3
Up to 5
Onsite Preventive Maintenance
One (1)
One (1)
One (1)
Preventive Maintenance Kits
Yes
No
No
Onsite Visits - Labor & Travel
Unlimited
Unlimited
Two (2)
Inclusive of Service Parts Replacement
Yes
No
No
Discounted Service Products*
10% Discount
8% Discount
5% Discount
Firmware/ Software Updates (Within Same Version)
Yes
Yes
Yes
Service History Tracking
Yes
Yes
Yes
Service Reviews via Call History
Yes
Yes
Yes
E-Support Online Technical Resources
Yes
Yes
Yes
Qualification Services
Add-on
Add-on
Add-on
Additional PMs
Add-on
Add-on
Add-on
Get up and running faster with a Thermo Fisher Scientific service plan: Customers with service plans enjoy 50% faster response time and 30% less downtime than customers without one, making an instrument service plan the smart choice. To request a quote for one of our service plans, fill out the form below and a Services representative will respond to your inquiry as soon as possible.