Service Support Plans

Support Plans Tailored to Your Unique Needs

Laboratory and scientific equipment are major investments and one that is important to your lab. Protecting and optimizing that investment on your own is time consuming, expensive and confusing.

Thermo Fisher Scientific provides a complete portfolio of services and support solutions designed to help you improve productivity, reduce total cost of ownership and ensure performance throughout your laboratory. This extends the lifetime of your equipment investment while providing you convenient access to quality service and parts and eliminating the uncontrollable cost of unplanned maintenance and repairs. That translates to lower costs, less time and less confusion for you.

Learn more about our General Lab Equipment and Analytical Instrument Contract now!

 

General Lab Equipment Support Plans Full Comfort Basic

Priority Onsite Support (working days)

Up to 2

Up to 3

Up to 5

Onsite Preventive Maintenance

One (1)

One (1)

One (1)

Preventive Maintenance Kits

Yes

Yes

No

Onsite Assessment Visits- Labor & Travel

Yes

Yes

Yes

Onsite Repair Visits- Labor & Travel

Unlimited

Unlimited

No

Critical Parts

Yes

No

No

Service Parts Discount

15%

10%

5%

Technical Support

Yes

Yes

Yes

Depot Repair with Transport

Yes

No

No

Loaner Unit*

Yes

No

No

Health Check*

One (1)

No

No

 

Scientific Equipment Support Plans Critical Essential Limited

Priority Onsite Support (working days)

Up to 2

Up to 3

Up to 5

Onsite Preventive Maintenance

One (1)

One (1)

One (1)

Preventive Maintenance Kits

Yes

No

No

Onsite Visits - Labor & Travel

Unlimited

Unlimited

Two (2)

Inclusive of Service Parts Replacement

Yes

No 

 No

Discounted Service Products*

10% Discount

8% Discount

5% Discount

Firmware/ Software Updates (Within Same Version)

 Yes

 Yes 

 Yes 

Service History Tracking

 Yes

 Yes 

 Yes 

Service Reviews via Call History

 Yes

 Yes 

 Yes 

E-Support Online Technical Resources

 Yes

 Yes 

 Yes 

Qualification Services

Add-on

Add-on

Add-on

Additional PMs

Add-on

Add-on

Add-on

Get up and running faster with a Thermo Fisher Scientific service plan: Customers with service plans enjoy 50% faster response time and 30% less downtime than customers without one, making an instrument service plan the smart choice. To request a quote for one of our service plans, fill out the form below and a Services representative will respond to your inquiry as soon as possible.

 

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